2023 Sessions
Western Regional Urgent Care Conference
Saturday, September 16
Procedure Workshop
Room: San Carlos 1 | 1:00 - 5:00 p.m.
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Joint Injections Lab #1
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Joint Injections Lab #2
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IUD Insertion and Removal
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Nexplanon Placement
Workers' Compensation Seminar
Room: San Carlos 2 | 1:00 - 5:00 p.m.
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WC in the Urgent Care Clinic
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Job Stress Challenges
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Permanent Impairment Evaluations (PR-4)
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WC Case Presentations and Discussions
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Q&A with WC Adjusters and Attorneys
Sunday, September 17
Operations Track​
Room: San Carlos 2
UC Social Media
9:30 - 10:20 a.m.
TikTok? Instagram? Threads? Facebook? Google My Business? Yelp? Help!
Do I need to be on all of these channels? What will help my business grow and help me gain traction with new patients?
Learn some marketing fundamentals and explore the many social media channels and directories, as you ascertain what makes sense for your business.
Positioning Urgent Care
10:30 - 11:20 a.m.
We will walk through perceptions of the Urgent Care industry as a participant in the broader healthcare ecosystem. The strengths and weaknesses of the current approach to Urgent Care and what opportunities and threats exist to driving the greatest value creation in the broader healthcare ecosystem.
Integrating Primary Care
11:30 a.m. - 12:20 p.m.
More information coming soon!
Customer Service
1:30 - 2:20 p.m.
Urgent Care operations and consumer behavior changed during the pandemic. Operators who transformed their operations to high volume COVID testing sites may have seen a windfall but are now struggling to bootstrap their businesses to full, pre-pandemic capabilities. Based on his data analysis and interviews with Urgent Care operators who've seen consistent "core Urgent Care" volume growth--before, during and after the pandemic--Alan Ayers will share insights as to what differentiates successful urgent care operations. Attendees will take away practical guidance on how to better connect with "today's urgent care patient" resulting in improved patient experiences and sustainable volume growth.
Forecasting Patient Demand
2:30 - 3:30 p.m.
As the on-demand healthcare landscape continues to evolve, it's crucial for urgent care leaders to anticipate and adapt to the challenges presented by respiratory season every year. In this session and live Q&A, we delve into the 2023-2024 respiratory season outlook, where we will explore the latest trends, data, and insights to forecast patient demand and strategically inform decision-making. Join us as we analyze historical information, current online traffic patterns, and leverage predictive analytics to paint a comprehensive picture of what lies ahead. By gaining a deeper understanding of the projected patient demand, urgent care executives can fine-tune resource allocation, staffing, supplies, and operational strategies to ensure seamless experiences and maintain a competitive edge. This session is an invaluable opportunity for leaders to proactively prepare for the upcoming respiratory season, optimize resource utilization, and elevate the quality of care provided to their communities.
Financial Literacy
4:00 - 5:00 p.m.
This session will focus on understanding and effectively using financial reports in urgent care in making strategic business decisions. The session will emphasize the key "levers" of urgent care profitability including patient volume, reimbursement, variable costs like supplies, and fixed costs including labor with the goal of creating a more lean and efficient operation.
Clinical Track​
Room: San Carlos 1
Rad Reads
9:30 - 10:20 a.m.
Image based PowerPoint presentation detailing critical diagnoses in Urgent Care using an organ system approach.
1:30 - 2:20 p.m.
Killer EKGs
This session is presented by experienced cardiology Physician Assistant Jennifer Carlquist, PA-C, CAQ ER Medicine, will cover can’t miss EKG findings in UC patients presenting with a variety of complaints. We’ll also review common pre-op EKG findings that need further evaluation and discuss when to perform an EKG during a sports physical.
Pediatric Pearls
10:30 - 11:20 a.m.
This session will be presented as a series of case studies of high risk and high frequency pediatric problems that you may see in your Urgent Care centers. We will cover topics including how to approach fever in children of different ages, who and what to test, and who to send to the ED.
Head Cases
2:30 - 3:30 p.m.
This class will teach providers how to approach common ENT problems from trauma to infections in the Urgent Care during a dynamic session co-presented by maxillofacial surgeon and an ER physician Brian Sun, DMD, MS. Attendees will learn facial trauma repair tips as well as the treatment of common ENT infections with an eye on Antibiotic Stewardship.
Derm Dilemmas
11:30 a.m. - 12:20 p.m.
This session will be presented as a series of case studies of common and not so common rashes seen in an Urgent Care and how to treat them. The presenter will also review dermatologic presentations of systemic disease and how to recognize them.
GYN Challenges
3:50 - 5:00 p.m.
This session is presented by an experienced gynecologist Adeeti Gupta, MD, who recently opened a GYN Urgent Care center. Dr. Gupta will discuss the clinical workup and treatment of common GYN complaints that present in the Urgent Care setting as well as a range of family planning options.
Monday, September 18
Room: San Carlos 2
More information coming soon!
This panel discussion will look at changes to California’s wage and labor laws and how they impact Urgent Care operators. Questions that will be addressed:
What are the rules for rest and meal periods? Whom do they apply to?
What is “regular rate of pay” and why is it important?
How do you calculate the “regular rate” of pay?
What are the practical differences between exempt and nonexempt employees?
What are state and federal sick leave requirements, especially COVID-related sick leave.
The latest information on federal and state advocacy efforts, as well as plans for the future of advocacy in the Western Region.
8:20 - 9:20 a.m.
11:10 a.m. - 12:00 p.m.
Government Affairs Update
9:30 - 11:00 a.m.
California Labor Law Update
Leadership Roundtable (Climate, DEI)